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22 Sep 2011

Symantec, Responsys, and spam: perfect partners? Email

I was most displeased to find the message below in my spam folder today. It was sent by Responsys on behalf of Symantec. I know it is real because it has a valid DKIM signature from symantec-corporation.com.

The address they sent it to is one that was scraped off a resume of mine a long time ago, and is now being sold by mainstream spam list brokers like InfoUSA. It appears only in spam lists; I believe that a fair number of ESPs are aware of it as a flag for dirty customer lists.

Needless to say, I am not a physician, nor do I have any but academic interest in HIPAA compliance. I suppose there's a certain irony in Symantec sending the very kind of junk that their MessageLabs subidiary filters out, but what in the world were they thinking?

Note: If you're from Responsys or Symantec, feel free to drop me a note if you need help improving your Worst Practices.


From: "Symantec Corporation" <symantec_communications-NAM@symantec-corporation.com>
Reply-To: "Symantec Corporation" <symantec_communications-NAM@symantec.com>
Subject: Webcast: First-of-its-Kind Security Risk Assessment Tool Helps Physicians Qualify for EHR Incentives
To: [an address I never gave them]
Symantec Confidence in a connected world.
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Symantec Corporation

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Live Webcast Details
Register Now

First-of-its-Kind Security Risk Assessment Tool Helps Physicians Qualify for EHR Incentives

Date: Wednesday, Sept. 28
Time:11:00am PT / 2:00pm ET

Presenter: Jenn Artura,
National Manager, Business Development & Strategic Alliance, Symantec


© 2011 Symantec Corporation

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posted at: 19:49 :: permanent link to this entry :: 2 comments
posted at: 19:49 :: permanent link to this entry :: 2 comments

comments...        (Jump to the end to add your own comment)


It wouldn't be the first time that a security company hires some marketing company who hire someone who hires someone who takes a slightly different view on the nature of spam. That's bad but, with companies continuing to grow, I'm sure it will happen again. I think the DKIM signature is interesting though - the least that Symantec could do is make sure that everything is signed with their DKIM signature passes a few this-is-not-spam tests.

(by Martijn Grooten 23 Sep 2011 03:32)


Lol!
This is awesome, I wonder if their anti-spam appliances and software also caught it.

(by Mike Horwath 25 Sep 2011 15:42)


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